As a business owner, Olubunmi Akinyemi understands that the quality of the service provided to clients is going to play a large role in the success of his company. Poor service results in customers refusing to return, plus it may lead to the spread of negative word of mouth that affects your marketing efforts. In order to avoid this, consider all of the below pointers to improve your customer service.
Always Remain Professional
It can be easy to let emotion take control of a customer service situation, especially if the person you are speaking to is visibly frustrated or abusive. Unfortunately, this is an aspect of customer service that you may need to deal with from time to time, so it is important that you maintain your professionalism and stay polite, rather than throwing fuel on the fire.
Improve Your Knowledge
Part of providing great customer service is having the knowledge to answer customer questions as quickly as possible. While it is improbable that you will be able to learn everything about the company you work for, you should still know everything that is relevant to your role. If you can’t answer a question, assure the customer that you will find an answer and then follow through on that promise.
Listen
Olubunmi Akinyemi makes it a point to listen to any feedback that he receives from customers. Failure to do so not only frustrates the customer if they are delivering the feedback directly, but can also make you unable to see issues with your company, thus preventing you from fixing them.
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